Terms of Service & Privacy Policy

1. Information We Collect and How We Use It

We collect and store information about you and your pets when you use DogDogApp. This includes personal information, location data, and activity data. We use this information to improve our services, personalize your experience, provide customer support, fulfill legal obligations, and enhance security.

2. Account Information

When you create an account, we may store your name, email, and other account details. Your profile and any content you submit may be publicly visible, depending on your privacy settings.

3. Public Content

Any information you post on DogDogApp (reviews, comments, photos) is intended for public viewing. We may share this information with businesses or display it on third-party sites.

4. Cookies and Tracking Technologies

DogDogApp and third parties may use cookies, tags, and similar technologies to enhance functionality, track usage, and provide personalized content. Cookies may collect your browser type, IP address, device information, and browsing data. You can change your cookie consent via “Cookie settings” in the page footer (see the Cookie Policy).

5. Third-Party Sharing

We may share information about you with third parties, including service providers for payment processing, marketing, and analytics. We also share non-identifiable data with advertisers for targeted advertising.

6. Security

We take reasonable measures to protect your personal information, but no security method is 100% effective. Therefore, we cannot guarantee its absolute security.

7. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. If you close your account, we may retain certain information as needed for legal purposes.

8. International Data Transfer

If you are located outside the United States, please be aware that your data will be transferred to and processed in the United States. We take measures to ensure your data is protected in line with applicable legal requirements.

9. Children’s Privacy

DogDogApp is not intended for individuals under 18. We do not knowingly collect data from minors. If you are aware of a child using our services, please contact us to remove their information.

10. Modifications to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will be posted on DogDogApp. By continuing to use our Platform, you agree to the updated policy.

Contact Us

For questions or concerns about this Privacy Policy, please contact us at:

DogDogApp
255 Berry Street, San Francisco, CA 94158, USA
contact@dogdogapp.com

Essential (no consent needed)

Needed for the site to work:

• Login: keeps you signed in (until you log out or the session expires).
• Basket and language: remember your basket and chosen language.
• dd_consent: remembers your cookie banner choice (12 months).
• Vercel Web Analytics: counts page views without cookies and without identifying you.

Analytics (with consent)

Show us how you use the site so we can improve it:

• Google Analytics (Google Ireland Ltd.): visit statistics. Cookies _ga, _ga_* — up to 2 years.
• Hotjar (Hotjar Ltd., Malta): click maps and visit recordings (clicks, scrolling). Cookies _hjSessionUser_* — up to 1 year, _hjSession_* — 30 minutes.
• Microsoft Clarity (Microsoft Ireland Operations Ltd.): click maps and visit recordings. Cookies _clck — up to 1 year, _clsk — 1 day.

Marketing (with consent)

Let us check whether our ads work:

• Google Ads and Google Tag Manager (Google Ireland Ltd.): ad conversion measurement. Cookie _gcl_au — 90 days.

Transfers outside the EEA

Google and Microsoft may also process data in the USA. Both take part in the EU-US Data Privacy Framework, which ensures an adequate level of data protection.

Changing or withdrawing consent

You can change or withdraw your consent at any time — here or via the “Cookie settings” link in the page footer. When you withdraw consent, we remove that tool's cookies from your browser. Withdrawing consent does not affect the lawfulness of processing before the withdrawal.

You can also block and delete cookies in your browser settings. Blocking essential cookies may make the site harder to use.